Ricochet

i-Jump booking terms and conditions

When purchasing a ticket, you are deemed to have understood and accepted the terms and conditions as outlined below:

  1. All prices are in British Pounds (GBP) and include VAT.
  2. Provided you contact us at least three days (72 hours) before the booking time you can either re-schedule the booking or receive a full refund. Bookings cancelled within 72 hours of the time cannot be refunded or rescheduled.
  3. Bouncing on trampolines can result in injury. Using the i-Jump facilities must be undertaken in accordance with the rules and conditions displayed on our website and throughout i-Jump.
  4. i-Jump Trampoline Park hold no responsibility or liability for accidents and injuries caused by using the trampolines or foam pit or other equipment at i-Jump. The use of the trampolines and foam pits are at your own risk as well as any damage to or loss of personal equipment.
  5. There is a weight limit of 18.5 st. (120Kg) on the trampolines.
  6. Please consider the safety of yourself and others at all times whilst at i-Jump and follow all the rules outlined in the safety briefing. No double bouncing.
  7. No one is allowed to access i-Jump Trampoline Park without first purchasing a session or given access by an i-Jump staff member.
  8. Every Jumper must have a signed disclaimer against their booking before they’re allowed on the Park. For bouncers under the age of 16, this must be completed by a parent or guardian. The waiver is saved on our system for 12 months.
  9. Please follow any instructions or directions from our Crew, they are here to ensure you make the most of your time at i-Jump and keep you safe.
  10. For promotional offers see specific terms and conditions.
  11. No food or drink is permitted on or near the i-Jump trampolines, foam pit or other equipment.
  12. Any customers judged to be intoxicated or under the influence by i-Jump staff will not be allowed on the premises.
  13. Only Court Monitors employed by i-Jump are permitted to provide instruction or advice for safe bouncing.
  14. Please inform our Court Monitors if you have any medical conditions that you may require assistance with.
  15. You are not permitted to jump if you are pregnant or think you may be pregnant.
  16. When entering i-Jump, you give our Crew permission to use any photographs or videos taken of yourself or group for promotional use which includes social media, if you don’t wish to have photo’s or video’s used in this manner you must inform staff on arrival.
  17. All participants and spectators will be subject to CCTV recording for safety, security and operational reasons and consent to such recording.
  18. Spectators must stay in the designated areas provided, if spectators want to bounce they must purchase a session.
  19. Our i-Jump grip socks must be worn at all times while in the Park – this includes the Trampoline Arena, Foam Pits or on other equipment.
  20. You must be 4 years or over to jump in our Open Jump Sessions. Children aged 12 years and under must have a parent or guardian on site at all times.
  21. Jumpers aged 13 years and over will be able to attend a Session without being supervised, but MUST have a completed waiver on their record.
  22. i-Tots sessions are for bouncers under 5 years of age and must be accompanied by a parent or guardian.
  23. Please discuss participation in our Adaptive sessions with a medical practitioner prior to attending these sessions.
  24. i-Jump Trampoline Park reserves the right to make any changes to the activities for any reason and without notice.
  25. i-Jump Trampoline Park does not accept responsibility for the loss or damage to personal property whilst onsite. This includes vehicles in surrounding car parks or parked on neighbouring roads. Vehicles and their contents are left at their owner’s risk.

i-Jump Gift Card terms and conditions

When purchasing a Gift Voucher, you are deemed to have understood and accepted the terms and conditions as outlined below:

1. All prices are in British Pounds (GBP) and include VAT.
2. The gift vouchers are valid for 1 year from the purchase date.
3. Gift Vouchers cannot be redeemed against any cafe purchases or for locker usage. They are only redeemable against Trampoline Park bookings and merchandise.
4. Any outstanding credit on your i-Jump Gift Voucher, will be redeemable until all credit has been used – within the validity date.
5. i-Jump Gift Vouchers have no cash value and cannot be cashed in or change provided from a booking.

Standard i-Jump terms and conditions apply.

i-Party terms and conditions

Standard i-Jump terms and conditions apply.

Annual Pass terms and conditions

  1. This pass can be used for one hour a day for 365 consecutive days from the date of purchase during our open jump, after school fun & food and family jump sessions.
  2. The passes are non refundable and non transferable. Failure to use the annual pass will not result in a refund.
  3. All jumpers must be aged 4 or above to join the sessions.
  4. All pass holders must adhere to the safety rules and will have to abide by the three strike policy. Failure to keep to the rules of the Park may result in the pass being revoked without a refund or compensation.
  5. Online purchases have 3 months to activate and collect annual passes from date of online purchase until annual pass starts automatically.
  6. One pass per customer at any one time – each pass holder will be issued with their own pass. This will only be valid when it is used and/or presented by the named holder; a photograph is stored on our data base which must be a true likeness of the holder and within the expiry date. Photocopies or photographs of an annual pass will not be accepted. Any use or attempted use of an annual pass in breach of these Terms or the Park’s terms and conditions of entry will result in the annual pass being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an annual pass by someone other than the photographed and named holder, regardless of the reason, will result in the annual pass being revoked without compensation.
  7. This pass cannot be used in conjunction with another offer.
  8. Additional hour’s jumps are priced at £5 per hour, if jumping when there is an offer on e.g. fun & food, only the one hour jump is valid.
  9. If booking a birthday party, the birthday child annual pass holder will be able to use their 1 hour jump but additional food will be charged at normal rate. Any other pass holders attending a party will be charged the party price.
  10. The price of the annual pass may change at any time and for any reason.
  11. All jumpers must have a valid disclaimer and watch the safety briefing video every time to be able to jump.
  12. Anyone found to be violating any of the pass terms and conditions will have their pass voided with immediate effect.
  13. Entry to any special events may be subject to additional charges.
  14. Lost annual passes should be reported to i-Jump at the earliest convenience. In the event of a lost annual pass, we will re-issue a replacement annual pass. A fee of £5 will be charged for the re-issue of each lost annual pass. Duplicates of any passes cannot be obtained.
  15. Where an annual pass holder has opted-in to receive information about i-Jump’s products and events, we will use the annual pass holder’s details provided in his/her order for an annual pass for marketing purposes for its products and events. If the annual pass holder wishes to opt out of receiving such information, the annual pass holder can do so at any time by unsubscribing.

Standard i-Jump terms and conditions apply.

Jump Club 30 day Pass terms and conditions

1. This Pass can be used for one hour a day for 30 consecutive days from the date of purchase during our Open Jump sessions.
2. All jumpers must be aged 4 or above to join the sessions.
3. One pass per customer at any one time – The pass is only valid for the named pass holder which will be validated via our waiver information.
4. This Pass cannot be used in conjunction with another offer.
5. All Jumpers must have a valid disclaimer and watch the safety briefing video every time to be able to jump.
6. Anyone found to be violating any of the pass terms and conditions will have their pass voided with immediate effect.

Standard i-Jump terms and conditions apply.

After School jump and food terms and conditions

1. Refunds can be issued in line with our cancellation policy of 72 hours.
2. Menu changes or alternatives are only available at the management’s discretion. Only 1  meal or drink is permitted per paying customer.
3. All jumpers must be aged 4 or above to join the sessions.
4. This session cannot be used in conjunction with another offer or discount code.

Standard i-Jump terms and conditions apply.

Fitness Class terms and conditions

1. Refunds can be issued in line with our cancellation policy of 72 hours.
2. In the event of illness or injury, bookings can be transferred to another date but cannot be refunded.
3. All jumpers must be aged 16 or above to join the sessions.

Standard i-Jump terms and conditions apply.

Fitness Multi pass terms and conditions

  1. At the time of booking full payment is required.
  2. The pass holder must be aged 16 or above.
  3. The pass is only valid for the pass holder. If you were to give your personal discount code to another jumper to use, i-Jump has the right to terminate your pass and discount code resulting in you no longer being able to purchase another pass.
  4. You are not eligible to buy a pass if you are pregnant or think you may be pregnant.
  5. The pass is valid for a year from the date of purchase.
  6. We always advise you to speak to your GP concerning any medical conditions before you take part.
  7. You may only book onto all sessions using your individual code.
  8. Provided there are extreme circumstances/reasons why the jumper cannot attend one of the ten sessions – i-Jump can move the booking to another day at their discretion but it will not be refunded.
  9. If a person injured there self and is no longer able to jump for a considerable amount of time they can have a refund for the sessions that they have not used, however, i-Jump also has the option to refuse the refund if the jumper was breaking the rules whilst they hurt themselves during the session.
  10. Before starting each class ALL jumpers must watch the safety briefing video.
  11. Please follow any instructions or directions from our instructors, they are here to ensure you make the most of your time at i-Jump and keep you safe at all times.
  12. All jumpers must wear i-Jump grip socks during every session – on the first session of the 10 you will receive a free pair of grip sock. For the following sessions you must bring these back or pay £1.50 for a new pair.

Standard i-Jump terms and conditions apply.