Ricochet

FAQs

 

Can I just turn up for a session?

Yes you can – but our sessions can go quickly and sometimes we reach full capacity. To make sure you get the session you want, we suggest you buy your tickets online beforehand.

Booking in advance means you can also sign a waiver online to save you more time when you get to the park.

Click here to BOOK NOW

What happens if I’m late for my session?

We will get you onto the Park as soon as possible, but if we are busy then you will only be able join what’s left of your booked session time.

To make sure you get the full hour of jumping in, aim to arrive at LEAST 20 minutes before your scheduled jump time.

How does an Open Jump session last?

Open Jump sessions last for one hour and start on the hour and on every half hour

The last session is one hour before closing.

How old do you have to be to jump?

You must be 4 years or over to jump in our Open Jump Sessions. Children aged 12 years and under must have a parent or guardian on site at all times. Toddlers of walking age and up to 5 years can attend our i-Tots sessions that run throughout the week during school term time.

Jumpers aged 13 years and over will be able to attend a Session without being supervised, but MUST have a completed waiver on their record.

Do I need to sign a waiver?

Yes, every Jumper has to have completed their own individual waiver before they’re allowed on the Park. If you’re under the age of 18, this must be completed by a parent or guardian. The waiver is saved on our system for 12 months.

We recommend completing waivers online so that they link with our booking system at the park and you will have a much quicker check in processes when you arrive.

We also have electronic waiver stations where you can check-in when you arrive at the park.

You can see more about our waiver here

Why do I need to wear grip socks?

All jumpers must wear our i-Jump grip socks whilst on the Park. These will help you grip on to the trampolines (and stop any smelly feet distracting you!)

In our Peak Open Jump sessions, you’ll get the socks for free – but any other time they’re just £1.50 to purchase. Either way – they’re yours to keep!

What should I wear?

Wear something comfy like shorts, trackies and t-shirts – you need to be able to move around and jump without being restricted.

Bear in mind that no sharp objects such as belt buckles or clothing studs will be allowed on to trampolines and no jewellery is permitted whilst jumping.

Can anyone come and watch?

Of course! You can watch all the action from the Park from our mezzanine viewing gallery and cafe.

We also offer free WiFi!

Do you have a cafe?

Yes we do! We serve a wide range of drinks, snacks and hot and cold food all day from our cafe on the mezzanine. An ideal viewing gallery.

I have a Medical Condition, can I jump?

If you have any sort of medical condition that you think may affect your ability to jump safely on a trampoline, you must consult with a qualified medical practitioner before you come to i-Jump.

Can I jump if I’m pregnant?

No – sorry. We have a strict policy against anybody who is pregnant jumping at i-Jump. This is for the safety of both the jumper and the unborn child.

What if I need to cancel a booking?

Provided you contact us at least three days (72 hours) before the booking time you can either re-schedule the booking or receive a full refund. Bookings cancelled within 72 hours of the time cannot be refunded or rescheduled.

Do you have lockers?

Yes – all you need is a £1 coin which will be deposited at the end of their use.

Are there any weight or height limits?

There is no height limit except for the foam pit where you must be 1.2 metres (3ft 11in). The weight limit for our trampolines is 18.5 st. (120Kg).

Is there supervision?

Yes, our crew will be there to make sure every jumper stays safe.

Can I purchase a multi pass for i-Jump?

Yes, you can get all the thrills of an Open Jump session every day for 30 days for just £35 – that’s just £1.17 per day! Our Jump Club Pass admits 1 person in to jump for 1 session per day for 30 consecutive days, it’s just £5 per additional hour. All jumpers with a pass must be aged 4 or above.

Can we jump for more than 1 hour?

Yes, you can add an additional hours jumping for just £5 either at Reception or simply click on the drop down when purchasing online.